A smooth-flowing relationship of interest, understanding, and trust should and must exist between residents and the housing manager. If residents are aware that you are willing to work with them to formulate mutually acceptable answers to questions and to develop solutions to problems of common interest, a more relaxed and productive relationship is likely to develop between you.

The trend towards encouraging the participation of residents in the management process has proven to be effective and functional. However, the types and methods of participation are not always the result of effective planning and do not always arise from good relationships between residents and management. You need to familiarize yourself with the various types of resident participation, with .appropriate goals for such participation, and with specific strategies for maximizing the impact of residents in making decisions and developing policies for their communities.

This report is part of the collection of scanned historical documents available to the public.