To identify effective management principles and practices in public housing, The Urban Institute, under contract to the Department of Housing and Urban Development, surveyed 120 Housing Authorities in 1973. Approximately 3,000 Authority staff and 6,000 residents were interviewed at 400 housing projects. The questionnaires elicited information about satisfaction levels, management practices, and building and neighborhood characteristics. Expense data were collected from HUD records.

The Authorities were divided into High and Low Performance Groups based on their scores on 24 criterion measures, e.g., levels of resident and staff satisfaction, management perceptions of building maintenance. In making the division, the study considered factors that affected Authority performance (for example, neighborhood conditions).

This report is part of the collection of scanned historical documents available to the public.