A smooth-flowing relationship of interest, understanding and trust should and must exist between residents and the housing manager.If the residents are aware that management is willing to work with them to formulate mutually acceptable answers to questions and to develop solutions to problems of common interest, a more relaxed and productive relationship is likely to develop between them.

The trend towards encouraging the participation of the residents in the management process has proven to be effective and functional.However, the types and methods of participation are not always the result of effective planning and do not always arise from good relationships between residents and management.Managers need to familiarize themselves with the various types of resident participation, with appropriate goals for such participation, and with specific strategies for maximizing the impact of residents in making decisions and developing policies for their communities.

This report is part of the collection of scanned historical documents available to the public.